TRUST & PROTECTION
Lexdot takes your security and peace of mind seriously. We want you to hire and works with confidence. To reinforce our commitment to building trust and safety in our marketplace, we work with both parties, providers and clients to ensure peace of mind while they focus on their Agreement. We want clients or employers to receive the best quality of the services they paid for, and the providers to receive their earnings on time and as agreed. That’s why we introduced some principles of fairness that ensure that we work with both parties to resolve matters, investigate chargebacks and other issues that may arise in a Lexdot transaction when a party follows the guidelines in our Terms and Conditions of Service.
This page explains the types of transactions that may be covered, the steps you must take to avail yourself the benefit of our Protection Policy and how you can protect yourself.
All verified providers are automatically enrolled in our Provider Protection coverage without any further application process when they accept our Terms of Service and Providers Terms. However, a provider must additionally comply with the following guidelines to protect them against losing money to chargebacks and reversals.
Be very clear in your cover letter about your skills.
Be who you claim to be.
Use accurate photographs and descriptions when you post tasks.
Include reasonable and accurate processing times or ship-by dates in the Agreement.
Deliver your task according to the processing time or ship-by date you listed.
Deliver the task to the address provided on Lexdot. If in doubt, contact Client or our Admin.
Mark the project as completed before you send it out.
Keep a valid proof of delivery by way of tracking number that shows the order route and delivery progress.
Use Lexdot approved payment system.
Cooperate with investigations conducted by Lexdot, cancel and refund any transactions deemed invalid or unauthorised.
Comply with Lexdot Terms and Conditions and the laws of your state and country,
All transactions on lexdot are subject to the following general guidelines:
However, every case is treated as unique and separate. Please be aware that if you use PayPal in your transaction, you are also subject to PayPal’s Client and Fraud Protection.